CoinWow support
Get back to your collection.
Find quick fixes for coin photos, results, saved coins, and App Store purchases.
Take a clearer coin photo
- Place one coin on a plain surface in soft, even light.
- Keep the full rim in view and move the phone until the details are sharp.
- Tilt the light or phone to move glare away from the coin.
- Capture both the front and back before asking for a result.
If camera access is off, open iPhone Settings, find CoinWow, and allow Camera access.
Improve an uncertain result
Retake either side when the date, mint mark, lettering, or rim is hard to read. Review the ranked matches and their supporting or conflicting details before choosing one.
Condition is an estimate range, not a certified grade. CoinWow may leave out a market range when there are not enough close, dated sales.
Export or delete saved coins
Use Export collection in My Coins or Settings to create a copy of your collection and images.
To delete an item, open My Coins, swipe left on the saved coin, and choose Delete. Saved coins stay on this device unless you export them.
Restore or manage a purchase
Open Settings, choose Manage plan, then choose Restore purchases. Use the same Apple Account that made the purchase.
Manage or cancel an Apple subscription
Request an App Store refund
Understand prices and listings
Dated comparable sales may support a market range. Current listings are for browsing and do not set that range. Seller prices, availability, shipping, and returns can change on the seller’s site.
Review your privacy
Your saved collection stays on your device. Photos sent for identification are short-lived, and raw scan photos are not kept for training by default.
Contact CoinWow
Still need help? Email support@coinwow.app with a short description of the problem. Do not attach payment details or other sensitive information.